Suzhou Aijiasi Warehouse Logistics Equipment Co., Ltd. Contact: Mr. Tao Mobile: 13732671248
Address: No. 1218, Tianling Industrial Park, Suzhou High-tech Zone Website: www.a0k0a7.com
I. Scientific design scheme
1. Timely arrived at the scene after receiving customer information to observe and measure the site
2. Come up with a reasonable design plan according to the actual situation of the site and the specific requirements of the customer.
3. Communicate, coordinate and modify the plan with the customer in detail until the customer is satisfied.
4. Our design team has more than 3 years of working experience, and can choose a reasonable racking system to recommend to customers based on the customer's site and actual needs. For foreign customers, we have a complete set of design processes to ensure that the drawings are designed accurately and accurately. error.
Second, accurate production delivery
1. After obtaining the customer order, calculate the product details in time.
2. The business assistant will immediately contact the warehouse to check the inventory. If the inventory is in stock, confirm the delivery time with the customer.
3. If non-standard specifications or customized products are not in stock, immediately send the production order to the production department for production.
4. The factory production cycle is generally 7 to 10 working days. During the production, the business assistant will follow up the production progress at any time. If there is an abnormality, it will be resolved in time. If it affects the delivery, it will time to communicate and negotiate with the customer.
Third, installation services
1. Before the goods are ready, we will confirm the shipping and installation time with the customer in advance, so that the customer is ready.
2. Installation services are performed by professional installers, and special installation stations are trained and certified to work.
3. Follow the customer's requirements during the installation process without disturbing the normal work or life of the customer.
4. The installation site is divided by the person in charge of the installation, and installation is performed according to the drawings issued by the design department, so as not to make mistakes.
Fourth, after-sales service commitment
1. Respond within 2 hours after receiving a call from the customer.
2. Customers in the province will arrange technical staff to deal with the problem within 12 hours. Customers outside the province can resolve problems and record them within 48 hours.
3. Product replacement is completed within three days.
4. It takes time to deal with the problems reported by customers.
5. Regularly return visits to customers to record and resolve customer comments and suggestions.
V. Shelf life
1. The warranty period is five years. During the warranty period, the seller should arrive at the site for inspection and repair within 24 hours of quality problems arising from normal use. The repair cost shall be borne by the seller.
2. If the malfunction is caused by human factors or overweight, the seller is still responsible for repairs, but its losses and repair costs are borne by the user.
3. In accordance with the principles of integrity, friendliness, and long-term cooperation, after the warranty period expires, if repairs are required, the seller only charges the buyer for materials and labor costs.